One of the most successful and famous entrepreneurs of all time, Jeff Bezos recently announced that he will step down from the position of the CEO of Amazon, an organization that he founded close to three decades back.
The trailblazing entrepreneur has been nothing short of an inspiration. He successfully grew a massive empire, transforming Amazon from just an online book-selling company into the biggest companies in the world. A hugely customer-centric leader, he was one of the first ever to bring customer experience and customer service to the fore. One of his other priorities is innovation and he constantly looks for ways to make life better for his customers.
In this piece, we share some inspirational quotes by this entrepreneur.
“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.”
“We expect all our businesses to have a positive impact on our top and bottom lines. Profitability is very important to us or we wouldn’t be in this business.”
“I knew that if I failed I wouldn’t regret that, but I knew the one thing I might regret is not trying.”
“If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.”
“There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.”
“I believe you have to be willing to be misunderstood if you’re going to innovate.”
“Anybody who doesn’t change their mind a lot is dramatically underestimating the complexity of the world we live in.”
”The most important single thing is to focus obsessively on the customer. Our goal is to be earth’s most customer-centric company.”
“My view is there’s no bad time to innovate.”
“The common question that gets asked in business is, ‘why?’ That’s a good question, but an equally valid question is, ‘why not?'”
“If you double the number of experiments you do per year you’re going to double your inventiveness.”
“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.”
“If you can’t tolerate critics, don’t do anything new or interesting.”
“What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.”
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
“Amazon.com strives to be the e-commerce destination where consumers can find and discover anything they want to buy online.”
While Bezos has stepped down as Amazon’s chief, there is no doubt that he will continue to make the world a better, convenient, and effective place to be in. Little wonder then that Bezos’ life and business decisions are a rule book for budding entrepreneurs.